Privacy Policy

Our commitment to our customers

Dubarry Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to your personal data.

Dubarry Australia is operated by Ocean Clothing Group Pty Ltd, located at 28B Roger Street, Brookvale NSW 2100, Australia.

By using www.dubarry.com.au, purchasing products from us, creating an account, or subscribing to our mailing list, you agree to the collection and use of your information in accordance with this Privacy Policy.

Who’s data do we process?

We process data from:

• Website visitors
• Website customers
• Mailing list subscribers
• Customers who contact our customer service team

What data do we collect?

The information we collect depends on how you interact with us.

Personal data processed for mailing list subscribers

• Email address
• Name (where provided)

Personal data processed for website visitors

• Pages visited on www.dubarry.com.au
• Browsing behaviour and shopping activity
• Products viewed
• Device and browser information
• IP address
• Cookies and analytics data

Personal data processed for website customers

Account information

• Name
• Billing and shipping address
• Email address
• Phone number
• Password (encrypted)

Order information

• Purchase history
• Order details
• Delivery information
• Returns and exchanges history

Payment information

Payments are securely processed through third-party payment providers. Dubarry Australia does not store full credit card details.

What your data is used for

We use your personal information to:

• Process and deliver your orders
• Manage returns, exchanges and warranty claims
• Communicate with you regarding your orders
• Provide customer support
• Improve our website and services
• Personalise your shopping experience
• Send marketing communications where you have opted in
• Notify you of promotions, product launches and events
• Prevent fraud and maintain website security

Where you have consented to receive marketing communications, we may send you:

• Promotional emails
• Product recommendations
• Sale notifications
• Event invitations
• Cart reminders

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

How long do we keep your data?

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting and reporting obligations.

Generally:

• Marketing subscriber information may be retained for up to 24 months after your last interaction
• Customer order information may be retained for up to 5 years for accounting, warranty and customer service purposes

How we store your data

Your information is securely stored using industry-standard security measures.

Dubarry Australia uses Shopify as its ecommerce platform. Your data may therefore be stored and processed through Shopify and associated service providers.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Who we share your data with

We may share your information with trusted third-party providers who assist us in operating our business and providing services to you, including:

• Shopify
• Payment gateways and payment processors
• Shipping and delivery providers
• Email marketing providers
• Website analytics providers
• Customer support platforms

These providers only receive the information necessary to perform their services and are required to protect your information.

We may also disclose information:

• Where required by law
• To prevent fraud or illegal activity
• In connection with the sale or transfer of business assets

Cookies and website tracking

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping cart
• Analyse website traffic
• Personalise content and advertising

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Your rights

Under applicable Australian privacy laws, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request removal from marketing communications
• Request deletion of personal information where appropriate

To make a request regarding your personal information, please contact us using the details below.

Third-party websites

Our website may contain links to external websites. Dubarry Australia is not responsible for the privacy practices or content of those websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Dubarry Australia
Ocean Clothing Group Pty Ltd
28B Roger Street
Brookvale NSW 2100
Australia

Phone: +61 (0)2 9907 4141
Email: customerservice@oceanclothinggroup.com.au